Returns, Refunds and Cancellations

1. Your statutory rights

This policy operates alongside the Consumer Protection Act, Electronic Communications and Transactions Act and other applicable South African law. Nothing here removes a right or remedy that cannot legally be excluded.

2. Change-of-mind cooling-off

Where the ECTA cooling-off right applies, an eligible consumer may cancel an online purchase within seven days after receiving the goods, without penalty and without giving a reason. The customer is responsible only for the direct cost of returning the goods.

Because TinCakes are food products, change-of-mind returns must be unopened, unused, undamaged, untampered with and in their original sealed packaging. We cannot resell or accept a food product where its seal, packaging integrity, hygiene or safety has been compromised. Statutory exceptions remain applicable.

3. Defective, unsafe or incorrect goods

If goods are defective, unsafe, materially different from the description, or not reasonably suitable for their ordinary purpose, contact us promptly. Remedies will be provided in accordance with applicable law and may include a refund, replacement or other lawful remedy. Blik en Bederf will bear reasonable return costs where the return results from our error or legally actionable defective goods.

4. Courier damage, shortages and errors

Report visible damage, missing items or an incorrect order within 48 hours of delivery where reasonably possible. Include your order number and clear photographs of the outer parcel, courier label, internal packaging and affected products. Keep all packaging until the investigation is complete. The 48-hour request assists courier claims and does not extinguish non-excludable legal rights.

5. Cancellation before dispatch

You may request cancellation before dispatch by contacting us immediately. We will approve it where the order has not entered irreversible processing, special procurement or courier handover, and where cancellation is otherwise required by law. If approved after payment, we will refund the amount due using the original payment route where practical. Payment-provider processing times may apply.

6. How to request a return

1. Email sales@blikenbederf.co.za or WhatsApp 060 979 6606.
2. Provide the order number, reason and photographs where relevant.
3. Wait for return instructions before sending food products.
4. Package approved returns securely and retain proof of dispatch.

Do not send a parcel without return instructions, as this may delay identification and resolution.

7. Return address and costs

Approved returns are sent to: Caribbean Beach Club, 2 Antigua Village, Hartbeespoort, 0216, South Africa, unless we provide different instructions.

The customer pays direct return costs for an eligible change-of-mind return. We pay reasonable return costs where the return is caused by our error, incorrect goods, or defects for which we are legally responsible.

8. Refund timing and deductions

Approved refunds are processed within the period required by applicable law. For an ECTA cooling-off cancellation, any refund due will be completed within the statutory period. We may lawfully deduct or refuse amounts only where permitted, including loss caused by customer handling beyond what is reasonably necessary, or where returned goods cannot be identified as supplied by us.

9. Exclusions

Change-of-mind returns do not apply where a statutory exclusion applies or where food seals or packaging have been opened, tampered with or compromised. These exclusions do not apply to legitimate claims involving unsafe, defective, incorrectly supplied or otherwise non-compliant goods.