From our shelves to your door
Shipping Policy
How delivery options, charges, timing and courier problems are handled for South African orders.
Effective date: 13 August 2026
1. Delivery area
We deliver within South Africa to destinations supported by our courier partners. Delivery to certain remote, restricted or high-risk areas may be unavailable or may require an alternative arrangement.
2. Delivery options
Available methods may include Courier Guy locker delivery, kiosk or counter delivery, and door delivery. The options available for your order and destination are displayed at checkout.
3. Delivery charges
Delivery charges are calculated at checkout according to the order size and selected delivery method. Review the charge before submitting payment. If a destination requires a surcharge not identified during checkout, we will contact you before dispatch and will not impose it without your agreement.
4. Processing and estimated delivery
Orders are generally delivered within 10 business days after payment reflects. This is an estimate that includes processing and courier transit. Backorders, unusually high demand and courier conditions may extend the estimate. We will communicate material known delays.
5. Addresses and customer information
Customers must provide a complete and accurate delivery address, recipient name, email address and mandatory telephone number. We are not responsible for delay caused by incorrect or incomplete information. Additional courier costs caused by an incorrect address, failed collection or failed delivery may be charged to the customer where the customer is responsible.
6. Locker, kiosk and counter collections
The recipient must collect within the courier’s stated collection period and follow any identification, PIN or access requirements. Uncollected parcels may be returned. Reasonable return and redelivery costs may be charged where collection was not completed by the customer.
7. Tracking and delivery confirmation
Where tracking is available, details will be sent using the contact information supplied with the order. Courier scans and delivery confirmations may be used to establish delivery, subject to any evidence of error or misdelivery.
8. Risk and damaged parcels
Risk remains with Blik en Bederf until the goods are delivered at the agreed destination or collected by the customer or authorised recipient. Inspect the parcel promptly. Report visible courier damage, missing items or incorrect items within 48 hours with photographs of the parcel, packaging, label and affected tins. This reporting period helps us investigate and does not remove rights that cannot lawfully be limited.
9. Delays and failed delivery
We are not liable for delays outside our reasonable control, but we remain responsible for performing our obligations under applicable law. If delivery becomes impossible or an order cannot be fulfilled within the agreed or legally required period, we will contact you and provide the remedies required by law.
10. Contact
For delivery assistance, email sales@blikenbederf.co.za or WhatsApp 060 979 6606 with your order number.
Questions about this policy?
Speak to a real person.
Karen ten Oever trading as Blik en Bederf
Caribbean Beach Club, 2 Antigua Village, Hartbeespoort, 0216