Terms and Conditions

1. About the seller

Blik en Bederf is a sole proprietorship owned by Karen ten Oever and trades as an official TinCakes reseller.

• Physical address: Caribbean Beach Club, 2 Antigua Village, Hartbeespoort, 0216, South Africa
• Email: sales@blikenbederf.co.za
• Customer service and WhatsApp: 060 979 6606
• Website: blikenbederf.co.za

Karen ten Oever is the owner and responsible party. Wayne manages the online shop and may respond to customer and privacy enquiries on her behalf.

2. Products and reseller status

Blik en Bederf sells genuine TinCakes as an independent official reseller. We do not manufacture the products. Product photographs, descriptions, weights and packaging information are provided for identification and may be updated by the manufacturer.

Colours and appearance may vary slightly between screens, production batches or packaging revisions. This does not limit your rights where goods are materially different, unsafe or defective.

3. Orders and minimum quantity

The minimum consumer order is six TinCakes. Customers may mix and match available flavours. Placing products in a cart does not reserve stock.

An order is accepted when we send an order confirmation or begin processing it. We may decline or cancel an order where stock is unavailable, payment fails, pricing is clearly erroneous, fraud is suspected, delivery is not reasonably possible, or the order breaches these terms. If we cancel a paid order, the amount received for the cancelled items will be refunded.

4. Prices and payment

Prices are displayed in South African rand. The total payable, delivery charge and available payment methods are shown at checkout before the order is submitted. Payment must be made using an available checkout method and is subject to the payment provider’s verification.

We take reasonable care with pricing. If an obvious pricing or system error occurs, we may contact you to confirm the correct price or cancel and refund the affected order.

5. Delivery

Delivery is governed by our Shipping Policy. Delivery estimates are not guarantees where delays arise from stock availability, courier operations, severe weather, inaccessible destinations, public disruptions or incorrect customer information.

6. Cancellations, returns and refunds

Cancellation requests are considered before dispatch where operationally possible. Statutory cooling-off, return, repair, replacement and refund rights remain unaffected. Full procedures appear in our Returns, Refunds and Cancellations Policy.

7. Food information

Customers must check the packaging supplied with each product for current ingredients, allergens, best-before information and storage instructions. See our Food and Allergen Notice. Do not consume a product if the tin is swollen, leaking, severely damaged, compromised or otherwise appears unsafe.

8. Customer accounts and website use

You are responsible for keeping account credentials confidential and for providing accurate contact, payment and delivery information. You may not misuse the website, attempt unauthorised access, introduce malicious code, scrape content unlawfully, interfere with checkout, or use the website for fraudulent purposes.

9. Intellectual property

The Blik en Bederf name, branding, site design, original text and graphics belong to their respective owners and may not be copied or commercially reused without permission. TinCakes product names, branding and packaging remain the property of their respective rights holders.

10. Liability

Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded. To the extent permitted by law, we are not responsible for indirect loss, loss caused by misuse or storage contrary to product instructions, or delays outside our reasonable control.

11. Privacy and communications

Personal information is handled according to our Privacy and Cookie Policy. Transactional messages may be sent to process, deliver or support an order. Marketing messages are sent only where legally permitted, and customers may opt out.

12. Complaints, law and changes

Please send complaints to sales@blikenbederf.co.za. We will attempt to resolve them directly and fairly. These terms are governed by South African law and do not restrict a consumer’s right to approach the National Consumer Commission, a consumer court, the Information Regulator or another competent authority.

We may update these terms when our operations or the law changes. The version displayed when an order is placed applies to that transaction unless the law requires otherwise.